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Cultivating Goodwill During Uncertain Times The onsite service and pumping community should consider giving cash-strapped customers a financial breather when possible In the wake of the COVID-19 pandemic, it’s likely that many pumpers and onsite service providers are calling on customers who suddenly aren’t financially equipped to handle either routine tank pumping or emergency system service. Chad Widmer, the owner of Soilworx, a septic system design and maintenance firm based in Alberta, has a suggestion for encountering these situations: Be flexible and empathetic. Widmer says his company, which is located in Okotoks — roughly 30 miles south of Calgary in southern Alberta — already is giv

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